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Privacy Policy

NACE is committed to maintaining the privacy of all users of our internet services. This Privacy Policy outlines our policies and practices regarding the collection and use of your personal information (also known as personally identifiable information or personal data) when you visit the NACE website or use NACE internet services. Our internet services include, but are not limited to, discussion forums, newsletters and electronic subscription publications, and other internet-based features.

This Privacy Policy applies to users who are NACE members as well as non-members.
Topics:

  • • What does “personal information” mean?
  • • What personal information does NACE collect?
  • • How does NACE collect and use personal information?
  • • Sharing of personal information
  • • Access to information and correction
  • • Retention of personal information
  • • Children under the age of 13
  • • Links to other websites
  • • Your California Privacy Rights
  • • Online Tracking
  • • International users
  • • Site security information
  • • Mergers and acquisitions
  • • Contacting NACE about privacy issues
  • • Privacy Policy changes

1. What does “personal information” mean?
“Personal information” (sometimes referred to as “personally identifiable information” or “personal data”) means any information relating to an identified or identifiable natural person.

2. What personal information does NACE collect?
The personal information we collect depends on how you choose to use our website and our services. It generally consists of a user’s name, address, email address, telephone or fax number, and if a purchase is made, payment information. Website usage information is collected using cookies.

3. How does NACE collect and use personal information?
As described in more detail below, we collect general information about the use of our website as well as any personal information that you provide on the site. The personal information we collect depends on how you choose to use our website and our services. We will not distribute this personal information in a manner inconsistent with this Privacy Policy unless required to do so by law, or in good faith belief that such action is permitted by law and is necessary to comply with a legal requirement or process such as civil and criminal subpoenas and court orders, to protect and defend the rights or property of NACE, or to protect the personal safety of NACE personnel or the general public.

a. General Website Usage Information
To monitor site usage and improve the quality of our website, we gather general information about the use of our website. We use web server logs and industry-standard website statistics software to count the number of visitors to our website, the number of views of particular pages, and to track other general statistics. We do not track individual users on our website.

b. Information Collected to Process Payment Transactions
When users of our website or our internet services apply for or renew membership, order products, and register for courses, conferences or other events, they will be required to create a user profile where we will acquire personal information necessary to process the transaction. This may include your name, address, telephone and fax numbers, email address, and credit card number or other payment information. Payment information, such as credit card details, is only collected to process a transaction, using a secure transmission method, and it is stored in an encrypted format. Reasonable measures are taken while processing transactions to ensure that payment information is not vulnerable to theft or interception. NACE will not store or distribute your payment information in any manner that is not necessary to process a transaction. At times we may employ third parties to assist us in fulfilling orders and other transactions involving payment. Those third parties will have access to certain personal information to the extent necessary to perform those services for us. We limit the use of all such personal information by these third parties to the performance of such services. We take reasonable steps to obligate these third parties to handle information appropriately and confidentially.

c. Email Addresses
When contacting NACE at any of the email addresses used for member and non-member customer assistance, we may ask for certain personal information, such as your member ID number, name, email address, telephone number, or fax number. When collected for this purpose, the information is used to verify identity and to provide the assistance you are requesting. Users can update their personal information, change their passwords, and customize email delivery preferences.

d. User Information
NACE offers member users certain features and services through restricted access to members-only content on our website. All users can access and update their User Profile, which consists of personal information we have collected from each user as part of their membership application, membership renewal, registration for an event, or subscription to an internet service. Users can update their personal information, change their passwords, and customize email delivery preferences. User Profiles are maintained for every user in our database. Users can elect to keep their profile information private from other users; and non-member users cannot view or access any User Profiles.

e. Marketing
If a user has consented, we may use personal information to distribute marketing materials to users by mail, fax, or email. Users are always free to withdraw consent by contacting us at firstservice@nace.org. If you have received a marketing email, you may withdraw your consent at any time by clicking the unsubscribe link you will find in every email.
However, electing not to receive any of these communications may mean that you will not receive important notices about your membership, events, or services that may be useful to you.

f. Directory
NACE provides its members with a Membership Directory. Members may request that their personal information not be included in the NACE Membership Directory.
If you are a member and wish to elect to not be included in any of these communications, please contact us at firstservice@nace.org.

g. Information Collected to Secure Access to Members Only Content
NACE requires a login and password for each member who wishes to access the members-only content online. We use the login and password to verify members’ identities and prevent unauthorized access to members’ personal information. Only a small number of NACE employees have access to this information. This information is accessed only when necessary to provide members with online account-related information, provide technical support to members, or diagnose or repair problems with members-only content, and is not otherwise disclosed to anyone, other than the member or his or her designee, unless compelled by law.

We also allows users to elect to have the website remember their login information between visits so they do not have to log in each time. This is done by checking a box labeled “Remember me” on the login page. This feature requires the placement of a small text file called a persistent cookie (see next section) on the member’s hard drive. The cookie tells the site that the member has logged in before. It does not actually contain the member’s password or other login information.

h. Cookies and Other Tracking Technologies
Several portions of the NACE website use cookies or other tracking technologies. Cookies are small data files that are sent by a website and stored on your computer. Cookies are used by most websites. Cookies can contain information about your use of our site, but they are not used to identify or track you personally. Cookies that you receive from the NACE website do not contain any personal information. We do not use cookies for advertising or other usage tracking purposes. The NACE site uses cookies only when they offer significant convenience or added benefit to you, or when the software used to provide the features of our website require them in order to function properly. These features include the members’-only content and our shopping cart for course and conference registration, ordering of products or services, and dues payment.

Most Web browsers have a setting to turn off the automatic acceptance of cookies. If you do not want to accept cookies from our website, use the internet Options or Preferences menu items in your browser to turn cookies off or receive warnings when cookies are sent to your computer. However, you should be aware that significant portions of our website will not function properly if you do not accept cookies.

i. Google Analytics
We use Google Analytics to improve the user experience. Google Analytics helps us determine the number of visitors to our site and helps us understand how users find our site. Google Analytics uses cookies and may record your geographical location, device, internet browser, operating system, and IP address. We are not provided with information allowing us to link an individual to an IP address. To learn more about Google’s practices, visit http://www.google.com/policies/privacy/partners/. If you do not want to be tracked by Google Analytics on our websites, you can download and install this browser add-on: https://tools.google.com/dlpage/gaoptout.

4. Sharing of personal information
NACE does not share personal information without the consent of the individual.

5. Access to information and correction
Users can access and change their profiles by signing into their accounts. Users may also delete their account by selecting this setting in their profile.

At a user’s request, we will inform a user what personal information we have stored about the user and explain why that information is stored. If we have incorrect information about you, we will correct it promptly upon recognition or at your request. In these cases, please contact us at firstservice@nace.org.

If you would like NACE to delete your personal information or revoke consent granted for certain processing of your personal information, please contact us at firstservice@nace.org. If deletion of your data is not possible for technical or legal reasons, we will block the respective data instead.

6. Retention of personal information
NACE will retain the personal information for 12 years or indefinitely for certification holders.

7. Children under the age of 13
Our website is not intended for children. No one under age 13 may provide any personal information on our website. NACE does not knowingly collect personal information from children under 13. If we learn we have collected or received personal information from a child under 13, we will delete that information. If you believe we might have information from or about a child under 13, please contact us at: firstservice@nace.org.

8. Links to other websites
The NACE website and many of our print and electronic publications contain many links to other websites. Content and links to other internet sites should not be construed as an endorsement of the organizations, entities, views, or content contained therein. NACE is not responsible for the content or links posted by others on these social media sites.
These other websites may send their own cookies to users, collect data, or solicit personal information. NACE is not responsible for the privacy practices or the content of these other websites. Please check the other sites to access their privacy policies and determine how they may collect or use information.

9. YOUR CALIFORNIA PRIVACY RIGHTS.
Pursuant to Section 1798.83 of the California Civil Code, if you are a resident of the State of California and [Operator] has an established business relationship with you, then you have the right to request the following at any time: (a) information from [Operator] free of charge regarding the manner in which [Operator] shares certain personal information collected through the website with third parties who use such information for direct marketing purposes; and (b) the discontinuation (or opt-out) of [Operator’s] sharing of such information with such third parties. Please submit any such request (“California Privacy Rights Request”) to firstservice@nace.org, with a subject line of “Your California Privacy Rights.”

For each California Privacy Rights Request, please state “Your California Privacy Rights” in the email or letter subject line, and clearly state the following in the body:

a. the nature of your request;
b. that the request is related to “Your California Privacy Rights;”
c. your name, street address, city, state, zip code and email address; and
d. whether you prefer to receive a response to your request by mail or email.

NACE is not responsible for a California Privacy Rights Request that is incomplete, incorrectly labeled or incorrectly sent. You are solely responsible for the accuracy and content of your personal information, and for keeping your personal information current and correct.


10. ONLINE TRACKING.
NACE does not respond to “do not track” (DNT) signals.

11. International users

  • • Data Controller
    NACE is the data controller of personal data users and members provide to us in connection with our website and internet services.
  • • Purposes of processing and legal basis for processing
    We process personal data in various ways depending upon your use of our website. We process personal data on the following bases: (1) with your consent; (2) as necessary to perform a contract when you request services; and (3) as necessary for our legitimate interests in enhancing our web services and providing you with marketing materials.
  • • Right to lodge a complaint
    If you are a user in a European Union member state or in the European Economic Area, you have the right to lodge a complaint about our data collection and processing actions with the supervisory authority concerned.
  • • Data portability
    Also, if you are a user in a European Union member state or in the European Economic Area, you have the right to request that the personal data you have provided to us, and that we process by automated means, be provided to you or another controller in a structured, commonly used and machine-readable format.
  • • Transfers
    NACE is headquartered in the United States of America. NACE may access or transfer personal information to the United States. The European Commission has not determined that the United States ensures an adequate level of protection for personal data. By providing NACE with personal data you consent to this transfer. NACE will protect the privacy and security of personal data according to this Privacy Policy, regardless of where it is processed or stored. By providing NACE with personal data, you consent to the storage or processing of personal information in the United States and acknowledge that the personal information will be subject to the laws of the United States, including the ability of governments, courts or law enforcement or regulatory agencies of the United States to obtain disclosure of your personal information.

12. Site security information
NACE implements commercially reasonable security measures to help protect against unauthorized access to or unauthorized alteration, disclosure, or destruction of data. Except for Membership Directories and the sharing of information as set forth in this Privacy Policy, we restrict access to personal information to certain companies who may need to know that information in order to operate, develop, or improve our services. These individuals or partner organizations are bound by confidentiality obligations and may be subject to discipline, including termination and criminal prosecution, if they fail to meet these obligations.

Unfortunately, no data transmission over the internet can be guaranteed to be 100% secure. Accordingly, and despite our efforts, NACE cannot guarantee or warrant the security of any information you transmit to us, or to or from our online products or services.
If you have questions about this Privacy Policy, please contact support at firstservice@nace.org

13. Mergers and acquisitions
NACE may decide to sell, buy, merge, or otherwise reorganize its business. If that occurs, you will be notified via email or a prominent notice on our website of any ownership change and any changes in the use of your personal data. These types of transactions may involve the disclosure of personal data to prospective or actual purchasers, or receiving it from sellers. We seek appropriate protection for personal data in these types of transactions.

14. Contacting NACE about privacy issues
We welcome your comments, suggestions, or questions about our Privacy Policy and NACE’s privacy practices. We also welcome member requests to elect not to receive certain forms of communication from NACE.
Please contact us:

By email: firstservice@nace.org
By phone: 281-228-6200
By fax: 281-228-6300
By mail:
Attn: Website Privacy
NACE
15835 Park Ten Place
Houston, TX 77084

15. Privacy Policy changes
NACE regularly reviews and revises this Privacy Policy. We make changes to the Privacy Policy available on this page. If we make material changes to how we treat your personal data, we will notify you by email to the primary email address specified in your account and through a notice on our home page.